{"id":28365,"date":"2023-11-21T17:37:40","date_gmt":"2023-11-21T17:37:40","guid":{"rendered":"https:\/\/ukdepartureboards.co.uk\/store\/?post_type=ufaq&#038;p=28365"},"modified":"2026-08-11T13:37:37","modified_gmt":"2026-08-11T12:37:37","slug":"my-device-will-not-connect-to-the-departureboard-network","status":"publish","type":"ufaq","link":"https:\/\/ukdepartureboards.co.uk\/store\/ufaq\/my-device-will-not-connect-to-the-departureboard-network\/","title":{"rendered":"My device will not connect to the &#8216;DepartureBoard&#8217; network."},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/store\/wp-json\/wp\/v2\/ufaq\/28365' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-28365-6KRYDO4tJu' data-post_id='28365'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tMy device will not connect to the &#8216;DepartureBoard&#8217; network.\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p class=\"wp-block-paragraph\">If you are just seeing a spinning connecting icon.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First reset the board back into WiFi setup mode by press and holding the Wifi reset button, this can be found on the back of the Desktop Departures and the side of the Classic \/ Pro. Once the board has booted again try and connect back to the &#8216;DepartureBoard&#8217; network.<\/li>\n\n\n\n<li>Check your router is set to WPA2 and not WPA3 security.<\/li>\n\n\n\n<li>If still no  luck give this guide a go <a href=\"https:\/\/ukdepartureboards.co.uk\/store\/dhcp-error-fix\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/ukdepartureboards.co.uk\/store\/dhcp-error-fix<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A My device will not connect to the &#8216;DepartureBoard&#8217; network. If you are just seeing a spinning connecting icon. First reset the board back into WiFi setup mode by press and holding the Wifi reset button, this can be found on the back of the Desktop Departures and the side of the Classic \/ Pro. [&hellip;]<\/p>\n","protected":false},"author":3791,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[67],"ufaq-tag":[],"class_list":["post-28365","ufaq","type-ufaq","status-publish","hentry","ufaq-category-technical-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Device Won&#039;t Connect to &#039;DepartureBoard&#039; Network?<\/title>\n<meta name=\"description\" content=\"If your device won&#039;t connect to the DepartureBoard WiFi network during setup, here&#039;s how to fix it step by step.\" \/>\n<meta name=\"robots\" content=\"index,follow\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ukdepartureboards.co.uk\/store\/ufaq\/my-device-will-not-connect-to-the-departureboard-network\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Device Won&#039;t Connect to &#039;DepartureBoard&#039; Network?\" \/>\n<meta property=\"og:description\" content=\"If your device won&#039;t connect to the DepartureBoard WiFi network during setup, here&#039;s how to fix it step by step.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ukdepartureboards.co.uk\/store\/ufaq\/my-device-will-not-connect-to-the-departureboard-network\/\" \/>\n<meta property=\"og:site_name\" content=\"UK Departure Boards\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ukdepartureboards\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-11T12:37:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ukdepartureboards.co.uk\/store\/wp-content\/uploads\/2024\/08\/cropped-logo_default_new.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1204\" \/>\n\t<meta property=\"og:image:height\" content=\"416\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@RailDepartures\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ukdepartureboards.co.uk\\\/store\\\/ufaq\\\/my-device-will-not-connect-to-the-departureboard-network\\\/\",\"url\":\"https:\\\/\\\/ukdepartureboards.co.uk\\\/store\\\/ufaq\\\/my-device-will-not-connect-to-the-departureboard-network\\\/\",\"name\":\"Device Won't Connect to 'DepartureBoard' Network?\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ukdepartureboards.co.uk\\\/store\\\/#website\"},\"datePublished\":\"2023-11-21T17:37:40+00:00\",\"dateModified\":\"2026-08-11T12:37:37+00:00\",\"description\":\"If your device won't connect to the DepartureBoard WiFi network during setup, here's how to fix it step by step.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ukdepartureboards.co.uk\\\/store\\\/ufaq\\\/my-device-will-not-connect-to-the-departureboard-network\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ukdepartureboards.co.uk\\\/store\\\/ufaq\\\/my-device-will-not-connect-to-the-departureboard-network\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ukdepartureboards.co.uk\\\/store\\\/ufaq\\\/my-device-will-not-connect-to-the-departureboard-network\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ukdepartureboards.co.uk\\\/store\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQs\",\"item\":\"https:\\\/\\\/ukdepartureboards.co.uk\\\/store\\\/ufaq\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"My device will not connect to the &#8216;DepartureBoard&#8217; network.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ukdepartureboards.co.uk\\\/store\\\/#website\",\"url\":\"https:\\\/\\\/ukdepartureboards.co.uk\\\/store\\\/\",\"name\":\"UK Departure Boards\",\"description\":\"Live train departures in your home with a UK departure board! 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