Do the boards support WPA3?

No, the departure boards only support WPA2. If your using a new router which defaults to WPA3, swap it back to WPA2.

If you have a  ‘EE super hub pro’ It may need  its “compatibility feature” enabling as this will create a special 2.4ghz network with WPA2. You can enable this using the follow guide

  • Log on to your hub dashboard
  • Click on the section called “wireless”
  • This will then bring up your “main wifi”  NOTE, you won’t see compatible wifi until it is set up
  • Go into change settings
  • Enter your admin password
  • Go into compatible wifi
  • Change security type to WPA2-Personal
  • Then “save”
  • Connect the departure board to the new compatible wifi network

Departure Board displays JSON_PARSE_ERROR

If you are seeing this error when first connecting the board to your WiFi network, it is usually because the router has assigned the departure board an incorrect IP address. If the IP on the boot screen does not look like ‘192.168.0.X’ repeat the WiFi setup process by holding down the departure boards WiFi reset button. If you keep having this issue rebooting the router can help.

Desktop Departures

Classic Departure Board

Pro Departure Board

Can a register my board with any UK Departure Board account?

Yes, the boards can be registered with any valid UK Departure Boards account not just the one the board was purchased on.

  • Remember the account the board does end up being registered with will need to have any optional voice packs or subscriptions purchased on it for the board to see these extra features.
  • You can also send any additional accounts gift vouchers if you don’t want to add payment information to the account itself.