Each voice pack is painstakingly recorded by a real voice over artist which can take hundreds of hours due to the sheer amount of audio needed (remember there are over 2850 individual stations alone. The audio then needs to be edited and refined and finally saved out into thousands of little audio samples. All this work is very timely and expensive. We purchase the rights to this work up front to be able to supply the audio to our customers.
Archives: FAQs
Configuration says “Demo Config, Serial Locked”
This is due to the demo configuration app being used, The production version for real boards can be found here.
Do the boards support WPA3?
No, the departure boards only support WPA2. If your using a new router which defaults to WPA3, swap it back to WPA2.
If you have a ‘EE super hub pro’ It may need its “compatibility feature” enabling as this will create a special 2.4ghz network with WPA2. You can enable this using the follow guide
- Log on to your hub dashboard
- Click on the section called “wireless”
- This will then bring up your “main wifi” NOTE, you won’t see compatible wifi until it is set up
- Go into change settings
- Enter your admin password
- Go into compatible wifi
- Change security type to WPA2-Personal
- Then “save”
- Connect the departure board to the new compatible wifi network
If I purchase a new voice pack, will it overwrite my existing one?
No, once purchased the voice pack is yours. You can easily switch between your voice packs via our web configuration app.
Can I power the Classic / Pro Departure Boards by the USB ports?
No, these USB ports are for USB accessories only like speakers etc.. Do not try and power the board via these ports as this can potentially damage the board.
Departure Board display goes blank after initialising screen.
This is caused by the brightness settings being set to 0%. These can be adjusted via the web configuration on the ‘Device’ tab under ‘Device Display’ section.
Departure Board displays JSON_PARSE_ERROR
If you are seeing this error when first connecting the board to your WiFi network, it is usually because the router has assigned the departure board an incorrect IP address. If the IP on the boot screen does not look like ‘192.168.0.X’ repeat the WiFi setup process by holding down the departure boards WiFi reset button. If you keep having this issue rebooting the router can help.
Desktop Departures
Classic Departure Board
Pro Departure Board
Can a register my board with any UK Departure Board account?
Yes, the boards can be registered with any valid UK Departure Boards account not just the one the board was purchased on.
- Remember the account the board does end up being registered with will need to have any optional voice packs or subscriptions purchased on it for the board to see these extra features.
- You can also send any additional accounts gift vouchers if you don’t want to add payment information to the account itself.