No, the departure boards only support WPA2. If your using a new router which defaults to WPA3, swap it back to WPA2.
If you have a ‘EE super hub pro’ It may need its “compatibility feature” enabling as this will create a special 2.4ghz network with WPA2. You can enable this using the follow guide
- Log on to your hub dashboard
- Click on the section called “wireless”
- This will then bring up your “main wifi” NOTE, you won’t see compatible wifi until it is set up
- Go into change settings
- Enter your admin password
- Go into compatible wifi
- Change security type to WPA2-Personal
- Then “save”
- Connect the departure board to the new compatible wifi network
No, once purchased the voice pack is yours. You can easily switch between your voice packs via our web configuration app.
No, these USB ports are for USB accessories only like speakers etc.. Do not try and power the board via these ports as this can potentially damage the board.
This is caused by the brightness settings being set to 0%. These can be adjusted via the web configuration on the ‘Device’ tab under ‘Device Display’ section.
Yes, the boards can be registered with any valid UK Departure Boards account not just the one the board was purchased on.
- Remember the account the board does end up being registered with will need to have any optional voice packs or subscriptions purchased on it for the board to see these extra features.
- You can also send any additional accounts gift vouchers if you don’t want to add payment information to the account itself.
Yes, the easiest way to do this is to send the other account a gift voucher. The other account can then purchase the voice pack(s) using the gift vouchers credit.
Yes, the easiest way to do this is to send the other account a gift voucher. The other account can then purchase the subscription using the gift vouchers credit.
Yes, the boards are designed to run 24/7 but you can certainly also switch them on and off as much as you like it will not damage the board.
Yes, the free 30 day subscription trial will start from the day the subscription is purchased.
