No, the departure boards only support WPA3. If your using a new router which defaults to WPA3, swap it back to WPA2.
Archives: FAQs
If I purchase a new voice pack, will it overwrite my existing one?
No, once purchased the voice pack is yours. You can easily switch between your voice packs via our web configuration app.
Can I power the Classic / Pro Departure Boards by the USB ports?
No, these USB ports are for USB accessories only like speakers etc.. Do not try and power the board via these ports as this can potentially damage the board.
Departure Board display goes blank after initialising screen.
This is caused by the brightness settings being set to 0%. These can be adjusted via the web configuration on the ‘Device’ tab under ‘Device Display’ section.
Departure Board displays JSON_PARSE_ERROR
If you are seeing this error when first connecting the board to your WiFi network, it is usually because the router has assigned the departure board an incorrect IP address. If the IP on the boot screen does not look like ‘192.168.0.X’ repeat the WiFi setup process by holding down the departure boards WiFi reset button. If you keep having this issue rebooting the router can help.
Desktop Departures
Classic Departure Board
Pro Departure Board
Can a register my board with any UK Departure Board account?
Yes, the boards can be registered with any valid UK Departure Boards account not just the one the board was purchased on.
- Remember the account the board does end up being registered with will need to have any optional voice packs or subscriptions purchased on it for the board to see these extra features.
- You can also send any additional accounts gift vouchers if you don’t want to add payment information to the account itself.
Can I gift someone a voice pack?
Can I gift someone a subscription?
Can I turn the board on & off every day?
Yes, the boards are designed to run 24/7 but you can certainly also switch them on and off as much as you like it will not damage the board.
Can I start a subscription at a later date?
Yes, the free 30 day subscription trial will start from the day the subscription is purchased.