If you have purchased a Desktop Departures, Classic Departure Board or board accessory you will receive an order note email from us with your Royal Mail tracking number, you will also receive tracking updates directly from Royal Mail via email / SMS. If you have purchased a Pro Departure Board you will receive tracking updates directly from DPD via email / SMS.
FAQ Category: General
Which Heritage railways do you support?
We support all heritage railways which have there timetables connected to HOPs, A complete list of supported railways can be found here. One note, For us to be able to display the railways departures they must upload there timetable to HOPs first! Not all railways do this! If yours does not, give them a nudge!
Do you support Scotrail services?
Yes we do! We support all UK mainland services inc Ireland and Wales.
Can a register my board with any UK Departure Board account?
Yes, the boards can be registered with any valid UK Departure Boards account not just the one the board was purchased on.
- Remember the account the board does end up being registered with will need to have any optional voice packs or subscriptions purchased on it for the board to see these extra features.
- You can also send any additional accounts gift vouchers if you don’t want to add payment information to the account itself.
Can I turn the board on & off every day?
Yes, the boards are designed to run 24/7 but you can certainly also switch them on and off as much as you like it will not damage the board.
Do you support my local station / stop?
Yes we should do! We support all UK mainland stations including Ireland & Northern Ireland, Scotland and Wales. You can 100% find out by seeing if it is listed on our board web configuration app.
Do you support Glasgow’s subway
No, not even Glasgow’s subway has departure boards these days, they have been replaced with frequency displays instead.
Do you support Ireland rail services?
Yes, we support Irish Rail including Dart & Northern Ireland.
Do you support my bus stop / service?
If you can find your bus stop / service over at bustimes.org then yes we support it.
Can the Departure Board be connected to my phones Hot Spot or a MiFi Device?
Yes, the boards will pretty much connect to any WiFi network available as long as it supports a network name & password. If using a iPhone make sure the apostrophe is removed from the hot spot name this can be done via ‘Settings->General->About->Name’