FAQ Category: Technical Support

The departure boards take 15-20sec to boot when plugged in. They will have a completely blank screen within this time window. There will be a lit green led on the end cap to indicate the board is receiving power. If you do not see this or the board does not boot after about 60 sec please contact support. Check you are using the original supplied 5v 3a power supply which came with the board.

Here are a couple things to check.

• ‘Filter out services departing in the next x min’ has not been set to a large value filtering out most services at a busy station (default is 0min).
• ‘Force on ‘no services screen’ permanently’ is not enabled. This will just force the no service screen to appear.
• There is at least one platform filter selected (and it has services departing)
• ‘Include services with unknown platform’ is enabled.
• ‘Show passenger services’ is enabled.

Press the WIFI reset button for 3 seconds to put the board back into WIFI setup mode. On Desktop Departures this is the little black button at the back. On the Classic it is the black button on the side near the power connector. On the Pro it is the green button on the side near the power connector.

The board is unable to connect to your network. Most common reasons for this are..

• Check for incorrect network password (They are case sensitive)
• When selecting your network from the network selection screen during WiFi setup make sure the selected networks name appeared in the password pop up dialog / on the departure board screen SSID: label, if not repeat the WiFi setup process.
• Check the router supports a 2.4ghz network and is on WiFi channel between 1 and 6 and any ‘smart channel swapping’ or ‘optimised network’ features are disabled.
• Sometimes rebooting the router and then reconnecting the board will fix the connection issue.
• If the board completely refuses to connect to the network (very rare but does occasionally happen) One solution is to use a WiFi repeater or Wifi Extender to resolve this problem. The WiFi repeater will connect to your router and the board connects to the WiFi repeater. Another solution is to use a WiFi extender which can simply plug into your router via ethernet and create a new 2.4ghz WiFi network for the board to connect to.
• The Classic / Pro can also be connected via Pro / Classic USB ethernet adaptors if the board is close to a router and you want a direct wired connection. You can also make this setup wireless via wireless ethernet extenders i.e. TP-Link AV1000.

• First make sure you are connected to the ‘DepartureBoard’ Wifi network on the same device correctly (You can see a blue tick next to the network name and not a spinning connecting icon).
• Refresh the page a few times, occasionally it does not load straight away and a page refresh brings it up.
• Double check exactly 10.0.0.1:8080 has been typed into the devices browser. Make sure digit zero’s have been used not letter O’s.
• Sometimes turning off the phones GSM/phone data can help.
• Some antivirus software ie ‘Intego’ etc.. can block the 10.0.0.1:8080 url, try temporally disabling them.
• The boards can struggle with some newer Android devices, We recommend using iPhones / Laptops where possible.

If you are just seeing a spinning connecting icon.

• First reset the board back into WiFi setup mode by press and holding the Wifi reset button, this can be found on the back of the Desktop Departures and the side of the Classic / Pro. Once the board has booted again try and connect back to the ‘DepartureBoard’ network.
• If still no luck give this guide a go https://ukdepartureboards.co.uk/store/dhcp-error-fix

This warning can be ignored as at this point of the setup the board does not have internet yet.