FAQs Archive - UK Departure Boards

Can I power the Classic / Pro Departure Boards by the USB ports?

No, these USB ports are for USB accessories only like speakers etc.. Do not try and power the board via these ports as this can potentially damage the board.

Departure Board display goes blank after initialising screen.

This is caused by the brightness settings being set to 0%. These can be adjusted via the web configuration on the ‘Device’ tab under ‘Device Display’ section.

Departure Board displays JSON_PARSE_ERROR

If you are seeing this error when first connecting the board to your WiFi network, it is usually because the router has assigned the departure board an incorrect IP address. If the IP on the boot screen does not look like ‘192.168.0.X’ repeat the WiFi setup process by holding down the departure boards WiFi reset button. If you keep having this issue rebooting the router can help.

Desktop Departures

Classic Departure Board

Pro Departure Board

Can a register my board with any UK Departure Board account?

Yes, the boards can be registered with any valid UK Departure Boards account not just the one the board was purchased on.

Remember the account the board does end up being registered with will need to have any optional voice packs or subscriptions purchased on it for the board to see these extra features.
You can also send any additional accounts gift vouchers if you don’t want to add payment information to the account itself.

Can I gift someone a voice pack?

Yes, the easiest way to do this is to send the other account a gift vouc her. The other account can then purchase the voice pack(s) using the gift vouchers credit.

Can I gift someone a subscription?

Yes, the easiest way to do this is to send the other account a gift vouc her. The other account can then purchase the subscription using the gift vouchers credit.

Can I turn the board on & off every day?

Yes, the boards are designed to run 24/7 but you can certainly also switch them on and off as much as you like it will not damage the board.

Can I start a subscription at a later date?

Yes, the free 30 day subscription trial will start from the day the subscription is purchased.

How do I resubscribe after cancelling?

You can resubscribe to an existing subscription by going to the My Account section of the website. Then under ‘My Subscriptions’ find the subscription you would like to resubscribe to (usually the latest one) and click ‘Resubscribe’

If you come across any errors or need any assistance please email us at [email protected].

Do you support my local station / stop?

Yes we should do! You can 100% find out by seeing if it is listed on our board web configuration app. Please note Northern Ireland is currently not supported (But we are looking into it)