You can find your serial number on the boards boot screen when you first turn the board on once its initialized. Or if it is already turned on, simply tapping the WiFi reset button will display the serial on the screen briefly as well.
Each voice pack is painstakingly recorded by a real voice over artist which can take hundreds of hours due to the sheer amount of audio needed (remember there are over 2850 individual stations alone. The audio then needs to be edited and refined and finally saved out into thousands of little audio samples. All this work is very timely and expensive. We purchase the rights to this work up front to be able to supply the audio to our customers.
This is due to the demo configuration app being used, The production version for real boards can be found here.
No, the departure boards only support WPA2. If your using a new router which defaults to WPA3, swap it back to WPA2.
If you have a ‘EE super hub pro’ It may need its “compatibility feature” enabling as this will create a special 2.4ghz network with WPA2. You can enable this using the follow guide
No, once purchased the voice pack is yours. You can easily switch between your voice packs via our web configuration app.
No, these USB ports are for USB accessories only like speakers etc.. Do not try and power the board via these ports as this can potentially damage the board.
This is caused by the brightness settings being set to 0%. These can be adjusted via the web configuration on the ‘Device’ tab under ‘Device Display’ section.
If you are seeing this error when first connecting the board to your WiFi network, it is usually because the router has assigned the departure board an incorrect IP address. If the IP on the boot screen does not look like ‘192.168.0.X’ repeat the WiFi setup process by holding down the departure boards WiFi reset button. If you keep having this issue rebooting the router can help.
Yes, the boards can be registered with any valid UK Departure Boards account not just the one the board was purchased on.
