The voice packs must be purchased on the same account the board has been registered with.
FAQ Category: Audio Announcements & Voice Packs
I have purchased a voice pack but have no audio.
- Make sure you are running an active Premium subscription or trial.
- Make sure the voice pack was purchased on the same account the Departure Board is attached to.
- Check the audio is actived under the audio section on the ‘Device’ tab on the web configuration.
- Check the device type is correct. Ie Desktop Departures will be ‘Internal Speaker’ or ‘Bluetooth Speaker’ and the Classic & Pro will either be ‘External USB Speaker’ or ‘Bluetooth Speaker’ depending what speaker you have attached.
Do I need a subscription to enable the voice packs?
Yes, audio announcements & voice packs require an active Premium subscriptions to be enabled.
Will the Departure Board install the voice pack automatically?
Yes, once purchased and there is a active Premium Subscription the departure board will be automatically installed. Give the board about 15min for this process to complete with the board turned on. You can view the status of the installation via the device tab audio section on the web configuration page.