FAQ Category: Audio Announcements & Voice Packs

Each voice pack is painstakingly recorded by a real voice over artist which can take hundreds of hours due to the sheer amount of audio needed (remember there are over 2850 individual stations alone. The audio then needs to be edited and refined and finally saved out into thousands of little audio samples. All this work is very timely and expensive. We purchase the rights to this work up front to be able to supply the audio to our customers.

No, once purchased the voice pack is yours. You can easily switch between your voice packs via our web configuration app.

Yes, the easiest way to do this is to send the other account a gift voucher. The other account can then purchase the voice pack(s) using the gift vouchers credit.

The voice packs must be purchased on the same account the board has been registered with.

• Make sure you are running an active Premium subscription or trial.
• Make sure the voice pack was purchased on the same account the Departure Board is attached to.
• Check the audio is ’activated’ under the audio section on the ‘Device’ tab on the web configuration.
• Check the device type is correct. Ie Desktop Departures will be ‘Internal Speaker’ or ‘Bluetooth Speaker’ and the Classic & Pro will either be ‘External USB Speaker’ or ‘Bluetooth Speaker’ depending what speaker you have attached. Newer Classic and Pros now also have internal speakers as well, they can also now use the ‘Internal Speaker’ option.

Yes, audio announcements & voice packs require an active Premium subscriptions to be enabled.

Yes, once purchased and there is a active Premium Subscription the departure board will be automatically installed. Give the board about 15min for this process to complete with the board turned on. You can view the status of the installation via the device tab audio section on the web configuration page.