Question 1

I have purchased a voice pack but have no audio.

russdx · Accepted Answer

Make sure you are running an active Premium subscription or trial.
Make sure the voice pack was purchased on the same account the Departure Board is attached to.
Check the audio is actived under the audio section on the 'Device' tab on the web configuration.
Check the device type is correct. Ie Desktop Departures will be 'Internal Speaker' or 'Bluetooth Speaker' and the Classic & Pro will either be 'External USB Speaker' or 'Bluetooth Speaker' depending what speaker you have attached.

Question 2

I have purchased a voice pack but have no audio.

russdx · Accepted Answer

Make sure you are running an active Premium subscription or trial.
Make sure the voice pack was purchased on the same account the Departure Board is attached to.
Check the audio is actived under the audio section on the 'Device' tab on the web configuration.
Check the device type is correct. Ie Desktop Departures will be 'Internal Speaker' or 'Bluetooth Speaker' and the Classic & Pro will either be 'External USB Speaker' or 'Bluetooth Speaker' depending what speaker you have attached.