FAQ Category: Technical Support

The departure boards take 15-20sec to boot when plugged in. They will have a completely blank screen within this time window. There will be a lit green led on the end cap to indicate the board is receiving power. If you do not see this or the board does not boot after about 60 sec please contact support. Check you are using the original supplied 5v 3a power supply which came with the board.

Here are a couple things to check.

• ‘Filter out services departing in the next x min’ has not been set to a large value filtering out most services at a busy station.
• ‘Force on ‘no services screen’ permanently’ is not enabled. This will just force the no service screen. to appear.
• Check there is at least one platform filter selected.
• Check ‘Include services with unknown platform’ is enabled.

Press the WIFI reset button for 3 seconds to put the board back into WIFI setup mode. On Desktop Departures this is the little black button at the back. On the Classic it is the black button on the side near the power connector. On the Pro it is the green button on the side near the power connector.

The board is unable to connect to your network. Most common reasons for this are..

• Check for incorrect network password (They are case sensitive)
• Check the router supports a 2.4ghz network and is on WiFi channel 1 to 6 and any ‘smart channel swapping’ or ‘optimised network’ features are disabled.
• Sometimes rebooting the router and then reconnecting the board will fix the connection issue.
• If the board completely refuses to connect to the network (very rare but does occasionally happen) One solution is to use a WiFi repeater or Wifi Extender to resolve this problem. The WiFi repeater will connect to your router and the board connects to the WiFi repeater. Another solution is to use a WiFi extender which can simply plug into your router via ethernet and create a new 2.4ghz WiFi network for the board to connect to.
• The Classic / Pro can also be connected via Pro / Classic USB ethernet adaptors if the board is close to a router and you want a direct wired connection. You can also make this setup wireless via wireless ethernet extenders i.e. TP-Link AV1000.

• First make sure you are connected to the ‘DepartureBoard’ Wifi network on the same device correctly (You can see a blue tick next to the network name and not a spinning connecting icon).
• Double check exactly 10.0.0.1:8080 has been typed into the devices browser. Make sure digit zero’s have been used not letter O’s.
• Sometimes turning off the phones GSM data can help.
• The boards can struggle with some Android devices, We recommend using iPhones / Laptops where possible.

If you are just seeing a spinning icon. Give this guide a go https://ukdepartureboards.co.uk/store/dhcp-error-fix

This warning can be ignored as at this point of the setup the board does not have internet yet.