If you are just seeing a spinning connecting icon.
- First reset the board back into WiFi setup mode by press and holding the Wifi reset button, this can be found on the back of the Desktop Departures and the side of the Classic / Pro. Once the board has booted again try and connect back to the ‘DepartureBoard’ network.
- Check your router is set to WPA2 and not WPA3 security.
- If still no luck give this guide a go https://ukdepartureboards.co.uk/store/dhcp-error-fix