Archives: FAQs

My Departure Board will not turn on

The departure boards take 15-20sec to boot when plugged in. They will have a completely blank screen within this time window. There will be a lit green led on the end cap to indicate the board is receiving power. If you do not see this or the board does not boot after about 60 sec please contact support. Check you are using the original supplied 5v 3a power supply which came with the board.

Departure Board says ‘No services available’ when there should be services.

Here are a couple things to check.

  • ‘Filter out services departing in the next x min’ has not been set to a large value filtering out most services at a busy station (default is 0min).
  • ‘Force on ‘no services screen’ permanently’ is not enabled. This will just force the no service screen to appear.
  • There is at least one platform filter selected (and it has services departing)
  • ‘Include services with unknown platform’ is enabled.
  • ‘Show passenger services’ is enabled.

I have purchased a voice pack but have no audio.

  • Make sure you are running an active Premium subscription or trial.
  • Make sure the voice pack was purchased on the same account the Departure Board is attached to.
  • Check the audio is actived under the audio section on the ‘Device’ tab on the web configuration.
  • Check the device type is correct. Ie Desktop Departures will be ‘Internal Speaker’ or ‘Bluetooth Speaker’ and the Classic & Pro will either be ‘External USB Speaker’ or ‘Bluetooth Speaker’ depending what speaker you have attached.

How do I connect my board to a new network?

Press the WIFI reset button for 3 seconds to put the board back into WIFI setup mode. On Desktop Departures this is the little black button at the back. On the Classic it is the black button on the side near the power connector. On the Pro it is the green button on the side near the power connector.