FAQ Category: Technical Support

Departure Board displays CANT CONNECT TO NETWORK / ERROR NO IP / RETRY1

The board is unable to connect to your network. Most common reasons for this are..

First time setting the board up

  • Check for incorrect network password (They are case sensitive)
  • When selecting your network from the network selection screen during WiFi setup make sure the selected networks name appears in the password pop up dialog / on the departure board screen SSID: label, if not repeat the WiFi setup process.
  • Check the router supports a 2.4ghz network and is on WiFi channel between 1 and 6 and any ‘smart channel swapping’ or ‘optimised network’ features are disabled.
  • Check the 2.4ghz network is using WPA2 and not WPA3.
  • Most new routers now support “Compatible Wifi” networks or legacy wifi networks for IOT devices. If it has this option enable this making sure its a 2.4ghz network on channel between 1 and 6 with WPA2.

Board has been running ok for a while

  • Try rebooting the router and then reconnecting the board back to it.
  • Using the router admin dashboard check the 2.4ghz WiFi channel is between 1 and 6 and any ‘smart channel swapping’ or ‘optimised network’ features are disabled as the number can randomly change and cause the board to disconnect.

The board completely refuses to connect

  • If the board completely refuses to connect to the network (very rare but does occasionally happen) One solution is to use a WiFi repeater or Wifi Extender to resolve this problem. The WiFi repeater will connect to your router and the board connects to the WiFi repeater. Another solution is to use a WiFi extender which can simply plug into your router via ethernet and create a new 2.4ghz WiFi network for the board to connect to.
  • We sell a cheap mini Wifi AP which can simply be plugged into your existing router which creates a new pre configured “UKDB-WiFI” network the boards can connect to.
  • The Classic / Pro can also be connected via Pro / Classic USB ethernet adaptors if the board is close to a router and you want a direct wired connection. You can also make this setup wireless via wireless ethernet extenders i.e. TP-Link AV1000.

The network selection page does not appear when typing in 10.0.0.1:8080

  • First make sure you are connected to the ‘DepartureBoard’ Wifi network on the same device correctly (You can see a blue tick next to the network name and not a spinning connecting icon).
  • Refresh the page a few times, occasionally it does not load straight away and a page refresh brings it up.
  • Double check exactly 10.0.0.1:8080 has been typed into the devices browser. Make sure digit zero’s have been used not letter O’s.
  • Sometimes turning off the phones GSM/phone data can help.
  • Some antivirus software ie ‘Intego’ etc.. can block the 10.0.0.1:8080 url, try temporarily disabling them.
  • The boards can struggle with some newer Android devices, We recommend using iPhones / Laptops where possible.

My device will not connect to the ‘DepartureBoard’ network.

If you are just seeing a spinning connecting icon.

  • First reset the board back into WiFi setup mode by press and holding the Wifi reset button, this can be found on the back of the Desktop Departures and the side of the Classic / Pro. Once the board has booted again try and connect back to the ‘DepartureBoard’ network.
  • Check your router is set to WPA2 and not WPA3 security.
  • If still no luck give this guide a go https://ukdepartureboards.co.uk/store/dhcp-error-fix