Archives: FAQs

My device will not connect to the ‘DepartureBoard’ network.

If you are just seeing a spinning connecting icon.

  • First reset the board back into WiFi setup mode by press and holding the Wifi reset button, this can be found on the back of the Desktop Departures and the side of the Classic / Pro. Once the board has booted again try and connect back to the ‘DepartureBoard’ network.
  • Check your router is set to WPA2 and not WPA3 security.
  • If still no luck give this guide a go https://ukdepartureboards.co.uk/store/dhcp-error-fix

Does the Classic & Pro departure boards require an external speaker for audio announcements?

No, the Classic & Pro now have internal speakers but still support either an external Bluetooth or USB speaker.

  • If you purchased a Classic after 20/08/2024 the board will have a internal 2 Watt speaker built in. You can still connect to Bluetooth or USB speaker if you prefer.
  • If you purchased a Pro after 12/12/2024 the board will have an internal 3 Watt speaker built in. You can still connect to Bluetooth or USB speaker if you prefer.

Will the Departure Boards work in non UK countries?

Yes, as long as you have access to WiFi the board will work. It will only show UK time and services though. The board comes with a uk style wall plug power supply which can be run on 110v to 240v. You can swap this with any local 5v 3amp dc jack wall plug with the correct plug for your country.