Here are a couple things to check.
- ‘Filter out services departing in the next x min’ has not been set to a large value filtering out most services at a busy station (default is 0min).
- ‘Force on ‘no services screen’ permanently’ is not enabled. This will just force the no service screen to appear.
- There is at least one platform filter selected (and it has services departing)
- ‘Include services with unknown platform’ is enabled.
- ‘Show passenger services’ is enabled.
The subscription must be purchased on the same account the board has been registered with.
The voice packs must be purchased on the same account the board has been registered with.
Press the WIFI reset button for 5 seconds to put the board back into WIFI setup mode. On Desktop Departures this is the little black button at the back. On the Classic it is the black button on the side near the power connector. On the Pro it is the green button on the side near the power connector. Once back in WiFi setup mode follow the installation instructions to connect the board to the new network.
Yes, the boards will pretty much connect to any WiFi network available as long as it supports a network name & password. If using a iPhone make sure the apostrophe is removed from the hot spot name this can be done via ‘Settings->General->About->Name’
At the moment the only difference is Premium Plus enables real time bus arrival data as we have to pay for this data up front.
Yes, audio announcements & voice packs require an active Premium subscriptions to be enabled.
Yes, once purchased and there is a active Premium Subscription the departure board will be automatically installed. Give the board about 15min for this process to complete with the board turned on. You can view the status of the installation via the device tab audio section on the web configuration page.
The board is unable to connect to your network. Most common reasons for this are..
First time setting the board up
- Check for incorrect network password (They are case sensitive)
- When selecting your network from the network selection screen during WiFi setup make sure the selected networks name appears in the password pop up dialog / on the departure board screen SSID: label, if not repeat the WiFi setup process.
- Check the router supports a 2.4ghz network and is on WiFi channel between 1 and 6 and any ‘smart channel swapping’ or ‘optimised network’ features are disabled.
- Check the 2.4ghz network is using WPA2 and not WPA3.
- Most new routers now support “Compatible Wifi” networks or legacy wifi networks for IOT devices. If it has this option enable this making sure its a 2.4ghz network on channel between 1 and 6 with WPA2.
Board has been running ok for a while
- Try rebooting the router and then reconnecting the board back to it.
- Using the router admin dashboard check the 2.4ghz WiFi channel is between 1 and 6 and any ‘smart channel swapping’ or ‘optimised network’ features are disabled as the number can randomly change and cause the board to disconnect.
The board completely refuses to connect
- If the board completely refuses to connect to the network (very rare but does occasionally happen) One solution is to use a WiFi repeater or Wifi Extender to resolve this problem. The WiFi repeater will connect to your router and the board connects to the WiFi repeater. Another solution is to use a WiFi extender which can simply plug into your router via ethernet and create a new 2.4ghz WiFi network for the board to connect to.
- We sell a cheap mini Wifi AP which can simply be plugged into your existing router which creates a new pre configured “UKDB-WiFI” network the boards can connect to.
- The Classic / Pro can also be connected via Pro / Classic USB ethernet adaptors if the board is close to a router and you want a direct wired connection. You can also make this setup wireless via wireless ethernet extenders i.e. TP-Link AV1000.
