Archives: FAQs

I have purchased a voice pack but have no audio.

  • Make sure you are running an active Premium subscription or trial.
  • Make sure the voice pack was purchased on the same account the Departure Board is attached to.
  • Check the audio is ’activated’ under the audio section on the ‘Device’ tab on the web configuration.
  • Check the device type is correct. Ie Desktop Departures will be ‘Internal Speaker’ or ‘Bluetooth Speaker’ and the Classic & Pro will either be ‘External USB Speaker’ or ‘Bluetooth Speaker’ depending what speaker you have attached. Newer Classic and Pros now also have internal speakers as well, they can also now use the ‘Internal Speaker’ option.

How do I connect my board to a new network?

Press the WIFI reset button for 3 seconds to put the board back into WIFI setup mode. On Desktop Departures this is the little black button at the back. On the Classic it is the black button on the side near the power connector. On the Pro it is the green button on the side near the power connector.

Will the Departure Board install the voice pack automatically?

Yes, once purchased and there is a active Premium Subscription the departure board will be automatically installed. Give the board about 15min for this process to complete with the board turned on. You can view the status of the installation via the device tab audio section on the web configuration page.

Departure Board displays ERROR NO IP / RETRY1

The board is unable to connect to your network. Most common reasons for this are..

  • Check for incorrect network password (They are case sensitive)
  • When selecting your network from the network selection screen during WiFi setup make sure the selected networks name appears in the password pop up dialog / on the departure board screen SSID: label, if not repeat the WiFi setup process.
  • Check the router supports a 2.4ghz network and is on WiFi channel between 1 and 6 and any ‘smart channel swapping’ or ‘optimised network’ features are disabled.
  • Check the 2.4ghz network is using WPA2 and not WPA3.
  • Most new routers now support “Compatible Wifi” networks or legacy wifi networks for IOT devices. If it has this option enable this making sure its a 2.4ghz network on channel between 1 and 6 with WPA2.
  • Sometimes rebooting the router and then reconnecting the board will fix the connection issue.

  • If the board completely refuses to connect to the network (very rare but does occasionally happen) One solution is to use a WiFi repeater or Wifi Extender to resolve this problem. The WiFi repeater will connect to your router and the board connects to the WiFi repeater. Another solution is to use a WiFi extender which can simply plug into your router via ethernet and create a new 2.4ghz WiFi network for the board to connect to.
  • We sell a cheap mini Wifi AP which can simply be plugged into your existing router which creates a new pre configured “UKDB-WiFI” network the boards can connect to.
  • The Classic / Pro can also be connected via Pro / Classic USB ethernet adaptors if the board is close to a router and you want a direct wired connection. You can also make this setup wireless via wireless ethernet extenders i.e. TP-Link AV1000.

The network selection page does not appear when typing in 10.0.0.1:8080

  • First make sure you are connected to the ‘DepartureBoard’ Wifi network on the same device correctly (You can see a blue tick next to the network name and not a spinning connecting icon).
  • Refresh the page a few times, occasionally it does not load straight away and a page refresh brings it up.
  • Double check exactly 10.0.0.1:8080 has been typed into the devices browser. Make sure digit zero’s have been used not letter O’s.
  • Sometimes turning off the phones GSM/phone data can help.
  • Some antivirus software ie ‘Intego’ etc.. can block the 10.0.0.1:8080 url, try temporarily disabling them.
  • The boards can struggle with some newer Android devices, We recommend using iPhones / Laptops where possible.